Introducing Reno Aces Rewards – a personalized points program accessible through your mobile device that let’s you choose the member benefits that mean the most to you.
Season Members will earn points based on Membership size, tenure as a Season Member, completing fun challenges & quizzes, and by simply scanning your tickets! Your points can be redeemed for Aces merchandise, gifts & experiences at our partner locations, and exclusive Aces Experiences.
Start earning. Start choosing. Make every game day your own.
Reno Aces Rewards are accessible through the MiLB App on any mobile device.
Simply download the MiLB App from your mobile devices App Store, log in/sign up with your MiLB Account, follow the Reno Aces, and click on the Loyalty Program icon found at the bottom of the Reno Aces homepage.
For step-by-step instructions on this process, please view the video to the left.
What does the loyalty program do?
The Reno Aces Rewards program puts the power of choice in your hands, letting you personalize your Aces experience like never before. As a member, you’ll earn points throughout the season that can be redeemed for what matters most to you — whether it’s exclusive Aces merchandise, gift cards and experiences at partner locations, or unforgettable behind-the-scenes Aces moments. Start earning. Start choosing. Make every game day your own.
Do I already have an account for Reno Aces Rewards?
The first time you login, you will need to Sign Up for a Reno Aces Rewards account. Make sure to use the same email address that is associated with your Season Memberships when creating the account, so your points link properly
How do I earn points?
Season Members earn points by doing the things that you are already doing! Points are earned for each ticket scanned, for the size of your ticket plan, your tenure as a season member, and participating in fun challenges and quizzes through the Loyalty Platform. Points will automatically be added to your account as you engage with the team and platform – no extra steps necessary!
I’ve been to plenty of games already this season, did I earn points for attending those games?
Yes! While we worked with our development team to perfect the Loyalty Platform, you have been earning points in the background for every ticket in your Season Membership that has been scanned. To see how you have accumulated points so far, click on the Points Icon in the top right corner of the platform.
I’ve forwarded my season tickets to friends to attend games with me and/or when I’m not able to use my tickets. Do I get points for those scanned tickets?
Yes! Even if you forwarded tickets to a friend or gave them a printed ticket, the points for scanning those tickets are associated with your account.
Do I get points for games that I have exchanged tickets into?
Yes! Any scanned ticket that was included in your season membership will earn you points, regardless of it being an original plan date or not.
I’ve purchased additional game tickets this season, do I get points for scanning those tickets?
No, points are only earned for tickets scanned that were included in your Season Membership package.
How do I get points for my tenure as a Season Member?
The Longevity Badge and associated points are based on your responses to the Season Member Profile. Shortly after that is filled out, you will receive a Longevity badge and points. If you have already filled out your Season Member Profile, those points will be awarded automatically.
Will new items and experiences be added as Rewards?
Yes! As we progress through the season, new Aces items, partner gifts/experiences, and exclusive Aces Experiences will be added to continue enhancing your benefits package.
I’ve completed all of the quizzes on the platform, am I done earning points for that activity?
No, new quizzes will be added for each homestand. Keep checking back to test your knowledge and earn more points!
What are badges, and what can I do with them?
Badges are your way to show off your Aces fandom! They are earned by
Will the Reno Aces Rewards program change throughout the year?
Yes, we’ll be evolving the program over time to make sure you get the most out of your Memberships. We plan on adding additional ways to earn points, more quizzes, and more rewards throughout the season. We want this to be your program – please let us know if you have any suggestions or ideas on how we can improve!
Is the Reno Aces Rewards program run through an app?
The Reno Aces Rewards Program can be accessed through the MiLB app on your smartphone. You’ll need to download the MiLB app from your mobile devices App Store, select the Reno Aces as your favorite team, and access the platform there. For more information on how to download and set up the MiLB App, please watch the Setting Up an MiLB Account tutorial video, found at the top of this page.
I’ve created an account, but I can’t remember my password – what do I do?
On the Sign In page, click on Forgot Password to receive a Password Reset email